- K-to-12 support staff agreements ratified February 20, 2012VICTORIA – The BC Public School Employers’ Association board of directors has ratified two-year collective agreements for support staff in 11 school districts under the government’s 2010 net-zero mandate. v […]
- Capilano University making (movie) magic February 17, 2012NORTH VANCOUVER – Students, alumni and film industry aficionados alike have a major reason to celebrate as the Nat and Flora Bosa Centre for Film and Animation officially opens its doors Feb. 17 at Capilano University’s North Vancouver campus. […]
- Dispute resolution expands opportunities for B.C. CGAs February 13, 2012VICTORIA – A panel has ruled in favour of four western Canadian provinces in a trade dispute against unnecessary barriers to Certified General Accountants. […]
- Charlotte Gill wins BC’s National non-fiction book award February 13, 2012Charlotte Gill is the winner of the 2012 British Columbia National Award for Canadian Non-Fiction “for Eating Dirt: Deep Forests, Big Timber, and Life with the Tree-Planting Tribe”. […]
Help desk hours: Mon-Fri 7:00am-12:00pm, 1:00pm-5:00pm
Internal IT Help Desk Line: #4413
The Helpdesk: Call #4413. Staff may call this number during the above hours for immediate assistance with minor issues or to report system outages. While most computer problems can be resolved remotely over the network using the help desk line, if the issue cannot be addressed over the phone then a work order request needs to be created. If you are leaving a message on the helpdesk line please remember to leave your name, school name, and an extension number to call you back at.
Work Order System: IT work order requests are generated by each schools respective ITPC contact, office staff personel, or school administrator. After the ticket is generated, the IT department will either assign it to the Helpdesk, Onsite, or Systems roles. Work is updated and tracked until completed, and the person who placed the work order receives email updates each time a comment is added to the ticket, and when the ticket is closed.
School Administrators: You may check the status of tickets for your school by visiting the following link:
For login user name and password, please use the same credentials that you use when logging into any school district computer.
Please note
Tickets are worked on in the order in which we receive them for each respective technical role (Helpdesk, Onsite, Systems), and all available technicians are rotated between each role on a scheduled basis. Issues such as school-wide internet/network and server outages take immediate precedence. To report such outages, please contact the Helpdesk immediately.
- We will soon have Microsoft E-Learning courses available for all school district staff for Microsoft Windows XP and Windows 7. If you are interested in online courses, please contact the IT help desk for further information. The portal for E-Learning can be found here: https://business.microsoftelearning.com/activate/
- Please visit the following page for scheduled maintenance and outages:
- Maintenance and Outages
- Visit the following page for answers to common technical questions and issues:
- Frequently Asked Questions
