- K-to-12 support staff agreements ratified February 20, 2012VICTORIA – The BC Public School Employers’ Association board of directors has ratified two-year collective agreements for support staff in 11 school districts under the government’s 2010 net-zero mandate. v […]
- Capilano University making (movie) magic February 17, 2012NORTH VANCOUVER – Students, alumni and film industry aficionados alike have a major reason to celebrate as the Nat and Flora Bosa Centre for Film and Animation officially opens its doors Feb. 17 at Capilano University’s North Vancouver campus. […]
- Dispute resolution expands opportunities for B.C. CGAs February 13, 2012VICTORIA – A panel has ruled in favour of four western Canadian provinces in a trade dispute against unnecessary barriers to Certified General Accountants. […]
- Charlotte Gill wins BC’s National non-fiction book award February 13, 2012Charlotte Gill is the winner of the 2012 British Columbia National Award for Canadian Non-Fiction “for Eating Dirt: Deep Forests, Big Timber, and Life with the Tree-Planting Tribe”. […]
Frequently Asked Technical Questions
For technical assistance or inquiries please contact the IT Help Desk at extension #4413
General Connectivity:
Q: I have a laptop computer and when I plug into the network and try to print or use the internet, I am unable to do so. What do I do?
A: There is a known issue with Windows XP where if the computer is turned on or in a hibernation state and you connect to the network, it may not see the server right away. To resolve this, either restart your computer or click on the small computer icon in your taskbar and select “Synchronize now”
Q: I could print and browse the internet a moment ago and now I cannot. What should I do?
A: Before calling the IT help desk line, try restarting your computer. If this does not resolve the issue, either call us or place an IT work order request.
Q: Is it better to use internet explorer to access my email, or use the First Class client? How do I install the First Class client?
A: It is recommended to use the First Class client to access your email, as the web access function using Internet Explorer is limited in capability. To download the First Class client, go to: http://fc.cmsd.bc.ca and click on ‘Download’. Under ‘Canadian English’, click the link under ‘WinXP/2000/Vista’ labeled: V.9.106. When prompted with “Do you want to Run or Save this file”, select ‘Run’. The program installation will start. click through the install process until complete. A First Class icon should appear on your desktop.
Q: When I try to log in, I get the error message “Sorry, there is no FirstClass server with that name on the network. Check your connection setup”
A: At the First Class login screen, click on the “Advanced” arrow, then click on the “Setup” button. On the proceeding window, enter the following under the section “Fill in if service is accessible via the network. Server:” Enter: FC.CMSD.BC.CA
Click on “Save” then try to login again.
Q: When I click on a conference in First Class, the conference does not open and First Class crashes. What do I do?
A: We need to update your version of the First Class client. Please put in an IT work order request to do this and we will upgade it to the latest version.
Last Updated on Friday, 17 December 2010 13:47
